1. Introduction
TestSolution ("we", "our", or "us") operates the TestSolution platform, a Grand Test generation system for educators across Pakistan. This Privacy Policy explains how we collect, use, and protect information you provide when using our platform or website.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, phone number, school name, and city provided during registration.
- Payment Information: Transaction references for Easypaisa, JazzCash, or bank transfers. We do not store card or account numbers.
- Usage Data: Pages visited, features used, test papers generated, and session duration to improve the platform.
- Device Information: Browser type, operating system, and IP address for security and analytics.
3. How We Use Your Information
Your information is used to:
- Create and manage your account
- Process subscription payments and send confirmation
- Provide customer support via WhatsApp and phone
- Send important updates about the platform or your subscription
- Improve platform features and overall user experience
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist in operating our platform (e.g., hosting providers), subject to confidentiality agreements. We may also disclose information when required by law or to protect the rights and safety of our users.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you cancel your subscription, we retain minimal data for legal and billing records for up to 2 years, after which it is securely deleted.
6. Security
We take reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. All data transmitted between your browser and our platform is encrypted using HTTPS. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Opt out of non-essential communications
To exercise any of these rights, contact us via WhatsApp at 0340-4242604.
8. Cookies
Our website uses cookies to maintain your session and remember preferences. We do not use tracking cookies for advertising. You can disable cookies in your browser settings, though some platform features may not function correctly without them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy, reach out to us: